We receive a fair amount of feedback and comments from our customers, which is always helpful for us to hear. It's vital that we understand how our products are doing in the marketplace and in your homes, so we always take the good, the bad and the constructive feedback and learn from it.

Every once in a while, however, we receive a letter from a customer that is truly memorable and makes us stop and think. We received such a letter this year on Christmas Day from a customer who shared an extraordinary story about her beloved bird and our pellets.

We'll let her tell the story in her own words below, and we are truly humbled that our USDA Organic Certified products are having this type of impact on the lives of our customers and their companion birds.

Thank you, Emma, Rob and Juju for sharing this wonderful, heartfelt note with us:

Hello,

I'm just writing to thank you for your product and tell you our story. We've been feeding our lovebird TOP's pellets for several months now, and I can't believe the difference it's made.

My husband and I got our little lovebird, Juju, in 2011. She's our first bird, and immediately became a huge part of our lives. We were amazed that so much joy could live in such a tiny critter, and she still delights us every day.

About a year after we brought her home, she developed lovebird dermatitis on her neck, shoulders, and armpits (wingpits?). She's been in and out of the hospital ever since. On good days it was just silvadine cream and antibiotics, but she's had two life-threatening incidents where she mutilated herself to a dangerous degree. It's absolutely heartbreaking and terrifying to think that any day, you could wake up to your pet having bled to death in the night because of a stupid skin condition. We tried everything we could think of: oils, lotions, changing diets, cones-of-shame, extreme humidity, tiny sweaters made of baby socks, keeping her beak trimmed down...you name it, we tried it. Her condition has been a constant source of pain for her and us for YEARS.

We've switched her "maintenance" pellets a few times, but our vet always recommended Roudybush so we always switched back to those with an endless parade of supplemental foods, trying to find anything that would make a difference. My husband recently happened across a recommendation for TOP's in a forum somewhere, so as had become our habit, we ordered some to try, being at this point completely resigned that nothing would help and Juju's illness would kill her someday.

Her skin started to heal immediately! She has completely stopped chewing holes in herself. There have been no bleeding incidents since we switched. She's growing feathers in places she's been naked for SIX YEARS. She also loves the pellets; she's sitting ankle-deep in them munching away as I write this.

I can't possibly thank you enough. Not only has your food relieved my little bird of pain and suffering she doesn't deserve, it's lifted a huge weight off my shoulders. Worrying about Juju has been a part of my life for so long, I almost don't know how to live without it. I'm going to attach a photo of her, because I fully believe you've saved her life.

So thank you, from the bottom of my heart. Your company has my eternal gratitude, and it was important to me to tell you so. We're customers for life.

Most sincerely,

Emma, Rob, and Juju

Update January 2019: As a follow up to the wonderful letter we received on Christmas Day, Juju's owners also provided us with this update:

I realized in my excitement I didn't actually show you Juju's skin, so I've attached a photo of her shoulder today.  It may not look like much, but all of the down is new growth, and you can see some new pinfeathers that she miraculously hasn't pulled out.  There's no dry scaling on the exposed skin, and most importantly no blood stains!

Have a story or feedback to share with TOP's Parrot Food? Email us: tops@topsparrotfood.com

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