Company Policies

Shipping Information
Shipping rates are based on the address you give, our warehouse location, and the weight of your order.  When ordering online, you will have a chance to review your shipping charges BEFORE you enter your payment information.  

UPS Shipping
99% of orders are shipped the next business day. UPS Ground is the standard for orders within the contiguous US. Please note: UPS can not deliver to P.O. boxes.

Alaska, Hawaii, PO Boxes, and Military
Because DHL Ground does not ship to these places via regular ground, and Air Mail really expensive, we will ship via the US Postal Service Priority Mail for our customers in Alaska and Hawaii, those with PO Boxes and the military.

International Orders
We are not able to ship orders automatically to places outside the United States due to export/import laws and restrictions.  Please contact us to arrange a suitable method of transport.


Privacy Policy
We appreciate your business and respect your right to privacy. Any personal information collected from our clients is for our in-house use only. We will not sell or rent any of your personal information to any other business.

Confidentiality Policy
Personal information, such as your name, postal and e-mail address or telephone number, is private and confidential. Any personal information you provide is stored in a secure location, is accessible only by our staff, and is used only for the purposes for which you provide the information (such as to ship your order).

No Release of Information to Third Parties
Personal information will not be released to third parties except if release is required by law or is pertinent to judicial or governmental investigations or proceedings. There are no other circumstances under which we will provide or sell personal information to third parties.

Identifiable Information Tracking
Our computer is not set up to track, collect or distribute personal information about its visitors. It does recognize the home server of visitors, but not e-mail addresses. For example, we can tell which Internet Service Provider our visitors use (like how many use AOL), but not the names, addresses or other information about our visitors that would allow us to identify the particular visitors to our sites.

In addition, our server does track information about the visits to our web site. For example, we compile statistics that show the daily number of visitors to our sites, the daily requests we receive for particular files on our web sites, and what countries those requests come from. These stats are used internally to better provide services to the public.  The statistics contain no personal information and cannot be used to gather such information.

Business Hours
Business office hours are M-F 9 a.m. to 6 p.m. Pacific time. Please feel free to call us at 503-286-1198 with any questions you may have. You can also e-mail anytime at tops@topsparrotfood.com

Returns
We know that one disadvantage to purchasing items on the web is the lack of a way to return them easily if necessary. Please contact us if you wish to return an item so we can make the appropriate arrangements. 

Damaged Goods
We will handle the problem to your satisfaction! Please give us a call at 503-286-1198 or e-mail and we will work with you to take care of the situation via a replacement or refund.